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Hotline: 0437 739 448 Email: info@e-dental.com.au

Dental Clinic Manager – Coffs Harbour

Coffs Harbour NSW, Australia
AU$85,000 / Competitive Salary Expires in 11 months

JOB DETAIL

Dental Clinic Manager Opportunity in beautiful – Coffs Harbour

Competitive salary @ $85,000 package! Laptop provided.

Full time – Monday to Friday

Career position – challenging role with variety

As part of our expansion of our two high performing dental clinic sites in Coffs Harbour and Moonee Beach we have created a new leadership position to be the overall manager of these two high performing dental clinics. Being the most responsive and patient centric service is our mandate, whilst providing high quality dental services. This position will best suit a born organiser and people person with a strength in dental practice management that is hands on and has had exposure to staff management/recruitment, scheduling, reporting and driving growth initiatives in their previous roles. Based at our Coffs Harbour Clinic, your priority will be ensuring the patient experience is seamless, and our dentists are fully supported at all times.

Reporting to our NSW Manager who is both a dentist, delightful and respectful leader, you will be responsible for the key areas of:

  • Ensuring exceptional customer service and good operational best practice/efficiency from your Front Desk Receptionists by monitoring appointment scheduling, re booking, seamlessness of billings services and treatment coordination, patient queries, and full utilisation of software systems (Praktika cloud-based software – training given);
  • Taking the overflow of patient calls from Reception when the phones are busy, and assisting in the rooms when short staffed and when training is required for junior staff;
  • Staff Management: From the recruitment of staff, to performance appraisals/ day to day management/ education/ training and rostering;
  • Financial administration: Reporting on the patient feedback and statistics to revenue generation, and attending monthly meetings to review the financial performance of the business; with emphasis on the patient monitors and marketing monitors to measure success;
  • Operational compliance: Ensuring APHRA compliance day to day and staff are consistent with and following best practice operating procedures;
  • Marketing: Planning and driving marketing projects and initiatives to grow community brand awareness of the Clinic. Measuring patient satisfaction through online surveys and creating value through the contributions of ideas towards the Clinics growth and success 

 The ideal person will possess:

  • Previous management experience in a Dental Clinic is essential;
  • The ability to chairside assist and cover reception if short staffed;
  • Exceptional leadership, cultural and teamwork focus;
  • A demonstrated ability to effectively manage staff recruitment in conjunction with HR support, induction, training and performance;
  • A high process improvement focus, with exceptional attention to detail and time management skills;
  • Being able to work with Head Office for the payment of invoicing, supplier needs, dentist commission payments and budgeting;
  • Flexibility to be that allrounder when required;
  • A natural promoter with experience of growing and developing brand/ service awareness with our referral partners and understanding their needs;
  • A warm and friendly personality, immaculate presentation, highly articulate and relationship/ customer service orientated.

 

Next steps….

Please send your resume and covering letter to the Iain Dalton:

iain@e-dental.com.au

Mob: 0437 739 448

Only Australian Residents can apply

Coffs Harbour City Council, New South Wales, Australia

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